GoToAssist Service Desk (42.7 Web) Release
Hi, Over the next couple of days we will be updating GoToAssist Service Desk with the following: New Layout for "Notify Watchlist" Section • The "Notify Watchlist" section at the bottom o...
Forum Discussion
We prefer our users to use the reply option to the notifications, otherwise they try to email the technician directly which bypasses the ticket and we lose the thread. However, Service Desk strips out the entire string of ticket information and only puts in their reply, which yes, does capture their signature, but we would rather have that then have the customer try to email the technicians directly.
