GoToAssist Service Desk (42.7 Web) Release
Hi, Over the next couple of days we will be updating GoToAssist Service Desk with the following: New Layout for "Notify Watchlist" Section • The "Notify Watchlist" section at the bottom o...
Forum Discussion
Great feedback, but I suspect this really comes down to educating your customers to use the portal. This has additional benefits of browsing the knowledge base before raising an incident too. If you're using Custom Fields to collect additional information about the incident, you can expose these to customer to help speed up response and resolution time too.
My recommendation here would be to perhaps add a small note in both the Auto-Response and perhaps Footer encouraging people to go to the Customer Portal for better quality support.
My recommendation here would be to perhaps add a small note in both the Auto-Response and perhaps Footer encouraging people to go to the Customer Portal for better quality support.
