GoToAssist Service Desk (42.7 Web) Release
Hi, Over the next couple of days we will be updating GoToAssist Service Desk with the following: New Layout for "Notify Watchlist" Section • The "Notify Watchlist" section at the bottom o...
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You can do this by creating a Trigger to do this. If you're administrator you can do this by going to Configure > Services > Select a Service > Incidents > Triggers. Create a trigger for when "Tagged" is changed to "something" and add 20 people to the watchlist. That would mean you'll only need to add a tag to the record to instantly add people to the watchlist.
