Forum Discussion
JVH
4 years agoActive Contributor
I totally agree. With the flexibility of being able to sort by any column just makes it faster to process the tickets.
Still keep the "group by" options so we can still do that. Then allow sort by any column displayed. It would be even better if we had the option to "group by" any of the available columns instead of the static list and then allow additional sort capabilities. If I could group by site name, then sort by service OR group by service type and sort by site name - we could work more efficiently.