Forum Discussion

Felix T Cat's avatar
Felix T Cat
New Member
8 years ago

Export to CSV - just spins

Windows 7 / both Chrome & IE 11 
Tested w/ 2 different users both admin access
 
Reports within 'Report & Queues' have run without issue for 2 yrs.   BUT since last week ~2/22/2017,  Exporting to CSV  the Export button, just spins.

Both custom and preloaded reports effected.

To Repro:
Goto 'Report & Queues'
Select 'All Open Incidents'
Select 'Export to CSV

Deselect   ....System, Discussion, Resolution.
Select   ... initial Response *  additional Fields
Press 'Export' button   
The 'Export' button  shows spinning circle,   
it shows the outline of the progress bar, but it does NOT fill
left for over 15/20 min   nothing happened
Problem
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago
    Hi Felix,
    Sorry about that!  I'm not aware of any issues like yours affecting customers currently.
    What happens if you choose to export something other than CSV?

  • Felix T Cat's avatar
    Felix T Cat
    New Member
    8 years ago
    Email a report - works correctly
    Mass action fails  like original issues  -  clicking apply now   - spinning circle. 

    Tested on different computer within office, and reports work correctly.

    I have cleared cache and reset IE's  advanced settings.  
  • Felix T Cat's avatar
    Felix T Cat
    New Member
    8 years ago
    --RESOLVED --

    A VPN proxy was still enabled while connected to the office network.
      Disabled and reports ran as expected.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago
    Whew!  Thanks for checking back, Felix!