Erroneous Resolution Timers
I know you can set Incident Priority and Resolution Timers, has anyone else come across a log being raised and instead of the resolution date being + (x amount of hours) the date is set as – (x amou...
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Interesting. I've actually never tested the timers for accuracy. Once stopped it should start where it left off. If that's not the case than SLA(s) are not being adhered to.
