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Selam Andemicae's avatar
Selam Andemicae
New Member
9 years ago

Emails set to support address not creating tickets

I have 2 services set up with the support address for each enabled. I also have a Google Form set to send an email to the services depending on how the questions in the form are answered and triggers ...
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Selam Andemicae's avatar
Selam Andemicae
New Member
9 years ago
Hi Glenn, thanks for the quick response. I did, it seems they are just delayed and taking a little longer than normal. They seem to be coming through now but it took around 20 - 30 minutes for the first ones to start arriving (both sent directly and auto-sent through the form).

Quick question, setting up triggers to set the category of the incident via the title wouldn't have any effect on that right? That's the only change I made from yesterday when the incidents got auto-created within ~5 min or less.