Forum Discussion

Selam Andemicae's avatar
Selam Andemicae
New Member
9 years ago

Emails set to support address not creating tickets

I have 2 services set up with the support address for each enabled. I also have a Google Form set to send an email to the services depending on how the questions in the form are answered and triggers ...
Problem
GlennD's avatar
GlennD
GoTo Manager
9 years ago
Hi Selam,

We're not aware of any issues currently, would you mind emailing the alias directly to see if it gets through? If it does not, we will most likely need to troubleshoot with you directly.