Forum Discussion

Board1's avatar
Board1
Active Contributor
2 years ago

Dowload CSV report

Hi Team, we try download a report CSV but to select export to CSV this report charge infinite and no generate to report for download we need your help
  • Board1's avatar
    Board1
    2 years ago

    Hi Glenn,

     

    We confirm the issue is resolved we can download the report again

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi Board1, welcome to the community.

 

  1. Which web browser are you using?
  2. Is it a custom report?
  3. Can you try again using a different web browser or use a private/incognito browser tab?

 

  • Board1's avatar
    Board1
    Active Contributor
    2 years ago

    Hi, we try a different explorer and the result is the same, but do try with mode incognito

    • Board1's avatar
      Board1
      Active Contributor
      2 years ago

      mode incognito is the same

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        Thank you. We were able to recreate the issue one a test account so we will start looking into this issue right away. Someone from our support team will be following up with you to assist further.