Forum Discussion

TB13's avatar
TB13
Active Contributor
7 years ago

Delayed e-mail notifications for Go To Assist

Over the last few days e-mail notifcations from Go-To-Assist are delayed by up to an hour.  Is anyone else seeing this issue or know the cause and how to resolve?   Activity status in the ticket ju...
  • AshC's avatar
    AshC
    7 years ago

    TB13  The backup of emails should be resolving now.  Please allow for another 30 minutes from this point for all deliveries to be made.  Moving forward, there should be no more delays.   Thanks very much for your patience.

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

TB13  I apologize for the difficulty.  We are currently tracking this problem internally, and will update the Community with more information as it becomes available.

  • TB13's avatar
    TB13
    Active Contributor
    7 years ago

    Thank you for the update.  I hope it is resolved quickly as my client is losing patience.  The problem is seriously affecting their go-live.

    One notification update took over 2 hours to arrive this afternoon!

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      7 years ago

      TB13  The backup of emails should be resolving now.  Please allow for another 30 minutes from this point for all deliveries to be made.  Moving forward, there should be no more delays.   Thanks very much for your patience.