Forum Discussion
David Kiley1
New Contributor
So this is not just closed incidents but open ones as well and it's not all incidents, only certain ones.
Also being reported by other Service Desk users.
AshC
6 years agoRetired GoTo Contributor
Sorry for the delay, David.
Are the two Incidents still associated with a Service that Customer is associated with?
Is it possible someone changed the Service that the Incidents are assigned to?
Is the Company the Customer is associated with still associated with the same Service?
Which Service are the Incidents, Company and Customer associated with currently?