Forum Discussion

Ian11's avatar
Ian11
New Member
9 years ago

Customer Portal

Can i change the landing page when a customer logins to service desk? i would like them to land on Knowledge and attempt to self serve where and if possible before submitting a ticket. 

Many Thanks
ian 
Question
  • Bcshay's avatar
    Bcshay
    9 years ago
    Yes, go to Service Desk Settings, Customer Portal, and then Default Settings. You can change the landing page to My Incidents, Messages, or Knowledge Base.
  • Bcshay's avatar
    Bcshay
    Active Contributor
    9 years ago
    Yes, go to Service Desk Settings, Customer Portal, and then Default Settings. You can change the landing page to My Incidents, Messages, or Knowledge Base.