Forum Discussion

JWJ's avatar
JWJ
New Member
12 years ago

Customer participation in Change/Release Management

I work in the IT department in a company of 250+ users (customers) We have a an internal policy on requesting Software implementation (Change management) or updates/patches (Release Management). ...
idea
Roger Lee's avatar
Roger Lee
New Member
9 years ago
We are a hosting company and would like to add our customers as an approver to their changes. Buying a user license for each customer is cost prohibitive. Any other suggestions? Frankly, I am surprised more folks do not need this functionality. I would think even an internal IT department would want change approval from a business owner that understands the business impact of the change.
  • brennand's avatar
    brennand
    New Contributor
    5 years ago

    Has there been any development on this - when can notifications got to the customer?

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      brennand  While this exact functionality doesn't exist, you do have the ability to link a Change to Incidents so that Customers can still comment / receive updates that link within the SD side for you to see.

      • brennand's avatar
        brennand
        New Contributor
        5 years ago

        thanks for responding - it's pretty disappointing that it's still not a feature for what I would have thought is a pretty common requirement that business users are included in the change/release requests.

        Anyway hopefully it might become a feature soon.

        I have created a link between the incident and the release - how do they update each other? How does the customer see the updates - not clear to me how it works...any help appreciated...

        Thanks