Customer Notification when an Incident is created on the Customer Portal
Hi,
We are setting up a new service on GoToAssist for a company we will be supporting. One of their requirements is to send an email notification/confirmation to the customer when that customer creates an incident on the Customer Portal.
I have attempted to achieve this through use a trigger, however no emails are being receivedfollowing incident creation. The trigger is as follows:
WHEN
Created/Updated : IS : Created
WHAT
Send Email Notification To : Customer
Can anyone point me in the right direction how to achieve this? Is there an alternative approach other than through triggers?
Thanks in advance
Greg
- For those with a similar query, I solved this by use of a scheduled report with mass actions. A comment is added to incidents created within the last '1 hours', which is subsequently emailed to the Customer.
