Forum Discussion

Jonathan Bricke's avatar
Jonathan Bricke
New Member
8 years ago

Customer emails not being received - Intermittant

Sometimes I am completing tickets, and closing jobs down, however the customer never receives an email. they didnt even receive the mail to say a job had been opened. If its any correlation it seems when I am opening the job rather than the customer. Would that have an effect?
Problem
  • Mary Forbes's avatar
    Mary Forbes
    Active Contributor
    8 years ago
    We have had that issue occasionally.  It related to an issue with our email spam filtering vendor changing settings or have intermittent system issues.Does anyone get notified when this happens? 
  • Jonathan Bricke's avatar
    Jonathan Bricke
    New Member
    8 years ago

    No. Like I say If the user puts the job on by emailing the email address of helpdesk@ourcompany.co.uk it works fine. If i put the job on and select the customer they get no email when iupdate or close the job.


  • Mary Forbes's avatar
    Mary Forbes
    Active Contributor
    8 years ago

    check your defaul account settings to ensure they are checked to send customer emails when updates.  check your customer profiles to make sure they have an email.