Custom Reports
Custom Reporting within Incidents for example doesn't really qualify as Custom Reporting. It's more or less a filter for the queue and a means to perform mass actions on the results. I consider Standa...
Forum Discussion
Agree. They really didn't put much energy resources into developing Custom Reporting. It sort of is poo when you can't get good information that you put into the database out of it.
Although it's been a decent ride with this SaaS product my next move is going to be to servicenow.com. They're the number one player in the the Service Desk arena. You can report on anything. It follows the ITILv3 framework and is made to be tailored. It's about the same price as GoToAssist but you need to purchase licenses through a service brokerage. Zendesk looks pretty good to.
Although it's been a decent ride with this SaaS product my next move is going to be to servicenow.com. They're the number one player in the the Service Desk arena. You can report on anything. It follows the ITILv3 framework and is made to be tailored. It's about the same price as GoToAssist but you need to purchase licenses through a service brokerage. Zendesk looks pretty good to.
