Custom Reports
Custom Reporting within Incidents for example doesn't really qualify as Custom Reporting. It's more or less a filter for the queue and a means to perform mass actions on the results. I consider Standa...
Forum Discussion
Really disappointed by the limitations of the reporting system and can't understand why some key variables are not included for display columns. I can't for example create a simple report that shows all incidents in a month with 'Time Spent' on each incident.
I have to use the 'time' option under the service desk tab which generates a basic report, which doesn't allow you to display incident details such as ID, Title, Date etc.
Also, even when I do check items to be displayed in the report, they don't display.
Very poor reporting sadly.
I have to use the 'time' option under the service desk tab which generates a basic report, which doesn't allow you to display incident details such as ID, Title, Date etc.
Also, even when I do check items to be displayed in the report, they don't display.
Very poor reporting sadly.
