Custom reports on number of open calls by assignee and open calls by age
Hi,
I need the following reports created for a service:
1. A count of open calls grouped by the assignee.
2. A report to show open calls grouped by their age from when they were created - ie calls older than one month, calls older than one week, etc.
As well, I want these reports to be emailed to me on a monthly basis. I cannot find an easy way of doing this as it seems that all custom reports are simply lists/queues of calls.
Is there a way of doing this in GoToAssist? I would expect this to be a basic feature for reporting on how administrators (users) are managing their calls.
I need the following reports created for a service:
1. A count of open calls grouped by the assignee.
2. A report to show open calls grouped by their age from when they were created - ie calls older than one month, calls older than one week, etc.
As well, I want these reports to be emailed to me on a monthly basis. I cannot find an easy way of doing this as it seems that all custom reports are simply lists/queues of calls.
Is there a way of doing this in GoToAssist? I would expect this to be a basic feature for reporting on how administrators (users) are managing their calls.
