Forum Discussion

New Member

10 years ago

Close an accont

Hello I would like to close my accont and at the same time my subscription. How to do ? Thanks for your help

GoTo Manager

10 years ago

Hi,

Please follow the steps below to cancel your GoToAssist Service Desk account:

Free Trial Subscribers:

Go to www.gotoassist.com and click log-in
At the top right click My Account
Under Plan Details click Change plan
Under What do you want to do? Click Cancel after my plan ends
Click Continue
Click Cancel after Trial

Monthly and Annual Subscribers:

Go to www.gotoassist.com and click log-in
At the top right click My Account
Under Plan Details click on Turn off Renewal
Click Turn off Renewal again to confirm cancellation