Forum Discussion

adam corriveau's avatar
adam corriveau
New Contributor
8 years ago

Can I create a trigger to send an email if an incident has been on hold for so many days?

I'm trying to devise a way to notify an incident's watchlist if a ticket has been on-hold for so many days (7 days, for instance). Is this possible? The solution isn't jumping out at me. Thanks!
Question
Jan21's avatar
Jan21
New Member
8 years ago
If you needed to, you could also create a custom date field that gets populated by a trigger anytime the incident gets changed to the "Hold" status.  Then use your Status field and the new custom field as your criteria for the report.   I'm just throwing some ideas out there for you.  Hope this helps.