Forum Discussion

Roger Thornton's avatar
Roger Thornton
New Member
8 years ago

Can I create a report that shows all incidents that were opened by my tech support staff and not by the customer?

Would like to have a report that shows any tech support issue created by my staff for a customer.  We are asking our customers to enter their requests on the tech support site vs calling the staff and...
Question
Jan21's avatar
Jan21
New Member
8 years ago

Try checking the field named "Source"  I think that contains the information you are looking for. 


You may have to export the data though to see the field.