Forum Discussion

Jon Snow's avatar
Jon Snow
New Member
10 years ago

Block Some Customers from Viewing Certain Knowledge Articles

Is there a way that I can block some customers from viewing a category of articles? We want all the customers to be able to view all the knowledge articles except for Category A and Category B. We ...
idea
Bcshay's avatar
Bcshay
Active Contributor
10 years ago
Not sure that would be the best option. You would incur the cost of additional Users. The Restricted User Role control access by using watchlists. You would have to test this and those people obviously would be logging into the Service Desk and not the Customer Portal.