Forum Discussion

Costas Fakebook's avatar
Costas Fakebook
New Member
9 years ago

Automaticaly close or resolve incidents if there is no reply from cutomer

Senario: A customer creates an incident. Admin asks with a comment for further clarification in order to help him, and customer never replies.  I am trying to find the best solution for closing/res...
Question
Mary Forbes's avatar
Mary Forbes
Active Contributor
8 years ago
Has anyone found a way around this?   Thinking I will have to have each technician build/save this report to run on the tickets where they are the assignee for the closed by to reflect their name.