API Connction Creation Between Podio and GoToAssist Help!

I need help with setting up a connection between Podio and GoToAssist Service Desk, I am stuck on it not pulling over the persons name or the description of the ticket. So my scenario would be I would create a ticket from Podio, and once I hit submit, it will push over into Citrix GoToAssist, however I can get the type, priority, assigned to, the title title and which service it belongs to, but it won't push over the name of the person who created the ticket nor will it pull over the description. I really need help and any advice would be great. Thanks. Unfortunately I am using an API connection from itDuzzit. I have asked for their help, but they aren't able to assist as to they aren't sure how to make the connection.

I have also downloaded the API pdf document for citrix, but when you look at the create incident one, it doesn't include a name nor description.