Forum Discussion

Rock Creek Solu's avatar
Rock Creek Solu
Active Contributor
12 years ago

Allow Multiple Customers to Be Assigned the Same Incident

Often (especially with service requests), the incident will directly impact more than one customer. In addition, several of our incidents involve a team at a customer location -- so that the incident...
idea
Mark Parenti's avatar
Mark Parenti
Active Contributor
10 years ago
Has there been any update since the above update?  The External CC works for now, but remembering e-mail addresses and not being able to differentiate between the watchlist and the customer is a hassle.