Forum Discussion

Rock Creek Solu's avatar
Rock Creek Solu
Active Contributor
12 years ago

Allow Multiple Customers to Be Assigned the Same Incident

Often (especially with service requests), the incident will directly impact more than one customer. In addition, several of our incidents involve a team at a customer location -- so that the incident...
idea
Luke Grimstrup's avatar
Luke Grimstrup
Retired GoTo Contributor
11 years ago
We're still tracking this as a feature request at this stage and it still doesn't have an ETA. The interim solution of using External CCs is still recommended.