Forum Discussion

Rock Creek Solu's avatar
Rock Creek Solu
Active Contributor
12 years ago

Allow Merging Incidents into a Single Incident

Many of the Incidents I receive are actually duplicates of identical incidents (although they may involve different Customers in the same Company). For example, I received several tickets on a wi...
idea
Rick Derks's avatar
Rick Derks
New Member
11 years ago
Following up on the MASS Updates.
It would be nice to add a check box option to Notify Assignee.
There is an option for Watch List and Customer. But, in most cases we are 'fixing' closed tickets and the assignee doesn't need to be notified all the time.