Forum Discussion

Rock Creek Solu's avatar
Rock Creek Solu
Active Contributor
12 years ago

Allow Merging Incidents into a Single Incident

Many of the Incidents I receive are actually duplicates of identical incidents (although they may involve different Customers in the same Company). For example, I received several tickets on a wi...
idea
Rock Creek Solu's avatar
Rock Creek Solu
Active Contributor
12 years ago
I will have to test this. It looks good. But I still would like the ability for my techs to merge incidents and retain the customers associated with each one.