Forum Discussion

Rock Creek Solu's avatar
Rock Creek Solu
Active Contributor
12 years ago

Allow for Posting Video in Knowledge Base Articles or Incident Responses

I often have training videos, walkthroughs or tutorials that would work nicely in resolving customer incidents or questions. I would like to be able to include these either in a knowledge base articl...
idea
Luke Grimstrup's avatar
Luke Grimstrup
Retired GoTo Contributor
12 years ago
At the moment our text editor offers basic formatting and we don't currently allow for embedded videos within those fields.

I do think this is a good idea, and I've seen this feature requested a few times in the past. In the meantime, I recommend linking to where the video is hosted, links that appear in those note fields will always open in a new tab.