Forum Discussion

Joshua Davidson's avatar
Joshua Davidson
Active Contributor
10 years ago

Active Dir Customer Login VS. "View Incident" button in email updates

Hi guys, here is an issue we are searching for a solution or workaround to. I have previously setup our users to login to the customer portal using their active directory credentials via an "IT Ticket...
Problem
Bcshay's avatar
Bcshay
Active Contributor
10 years ago
Just an FYI: the View Incident link works long as the customer is logged into the portal. This is what we tell our customers for now. But we do include the full discussion for Conversation history in customer facing emails so they can just respond via email; entire history accessible in email.

Customers only need to access the portal when creating a new Incident.