1 e-mail thread, 1 Ticket
My company has been using Service desk for a few months now, and we have ironed out alot of "issues" with the way Service Desk works. One ongoing issue we do have is how the Service Desk handles an "...
Forum Discussion
Thanks for the feedback! You're not alone here, we have been receiving this type of feedback a bit recently, and have a change in our current development sprint to improve our email integration functionality.
The change will include:
This should hopefully resolve a lot (if not all) the issues a lot of people are having with email integration at the moment.
I'll keep this thread updated :)
The change will include:
- Remove the Reply-To address all together, and use other headers that appear in the email to identify where the email should go.
- Ultimately fall back to the subject line (looking for the B#1234 number)
This should hopefully resolve a lot (if not all) the issues a lot of people are having with email integration at the moment.
I'll keep this thread updated :)
