We cant run go to assist since yesterday, no changes our side, could it be that the installer location has changed to users/appdata ?

I don't know if I'm allowed to put links in here, but the solution at this one was the answer that worked, must give credit where creit is due. Thank you, Kevin Arrows! Author! #2 worked. (And thanks to my IT guy for finding this article.)https://appuals.com/this-program-is-blocked-by-group-policy/

Group policy is blocking the installer from running in app data ( due to security) Help!

printerhelpcent
New Contributor
5 years ago
This works for our Windows 7 workstations but for Win 8.1 and Win 10...it doesn't even show up in the list when you do gpresult /r ? Each OS representing a workstation has its own Computer OU..meaning all Win7 workstations in it's OU, Win 8 in it's own and Win 10 in its own.
User is not a local administrator....is Win 8.1 and Win 10 have a different path to AppData ?

To know more about it click here

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- wedfghnjm
  New Member
  4 years ago
  I can't believe this is a still a thing in the year 2020. Can you please come up with a way so this can be ran where it doesn't run an exe from app data? It's not safe to allow your average user to run exes at all and especially not from app data where most malware/ransomware is ran from. Most things can be built into browsers now.
  - GlennD
    GoTo Manager
    4 years ago
    Hi wedfghnjm
    
    Most malware installs to the appdata because that is where legitimate applications run from. If you would like to switch to a browser based experience please switch to GoToAssist v5. You can do this by signing into your account on the website and clicking on the menu in the top right.
Eric Crawford1
New Member
8 years ago
Here's what worked for us, whitelist this: %localappdata%\GoToAssist Remote Support Customer\g2ax_customer_combined_dll_core_win32_x86_1361.exe

Or to avoid the inevitable rename of file... %localappdata%\GoToAssist Remote Support Customer\g2ax*.exe

eric
Derrick Pullen1
New Member
8 years ago
Same here John A
John A1
New Member
8 years ago
I have had the Cryptoblocker prevention running for a number of years and never had a problem with GotoAssist ( FastSupport ) now users cannot launch the application ( they are not installing it just running ). please fix so that it works as it did.
- Michael Sandova
  Visitor
  7 years ago
  Same thing here.
  - AshC
    Retired GoTo Contributor
    7 years ago
    I'm very sorry, the local appdata folder is required in order to launch the GoToMeeting application during the web browser flow.
    
    Have you considered the Multi-User MSI at all?
John A1
New Member
8 years ago
the old app worked. so what ever you did please change it back. we are looking at other options to support our customers.
GlennD
GoTo Manager
8 years ago
Hi, you can read more about the Opener here in this support article: https://support.logmeininc.com/gotoassist-remote-support/help/about-the-goto-opener-g2ars850000
- mowgus
  New Member
  7 years ago
  Your own links are broken Glenn.... try going to the link.
  - GlennD
    GoTo Manager
    7 years ago
    The link has been updated. The install paths will be updated at a latter date as they no longer include Citrix in the path.
GlennD
GoTo Manager
8 years ago
Hi John, all of our software has run from the user's profile since Microsoft introduced that structure in the most recent versions of Windows.
Derrick Pullen1
New Member
8 years ago
The old installer installer was not a .exe. Like others on this forum, our users cannot run exe files. Is there a chance that the launcher will be revered back to the old style? We have hundreds of computers and this is already a nightmare. We are exploring other products at this time as well due to the number of machines that we cannot reach now.
GlennD
GoTo Manager
8 years ago
This is how the paths are changing:

Install paths

Windows: Change from %PROGRAMFILES%\Citrix\Product\ to %PROGRAMFILES%\Product\

Windows: Change from %PROGRAMDATA%\Citrix\Product\ to %PROGRAMDATA%\Product\

Windows: Change from %LOCALAPPDATA%\Citrix\Product\ to %LOCALAPPDATA%\Product\

Windows Start Menu: Change from the product shortcut being within a Citrix folder to not being in a folder

Temp files and logs

Windows per-user: Change from %TEMP%\CitrixLogs\ to %TEMP%\LogMeInLogs\

Windows per-user: Change from %TEMP%\CitrixDumps\ to %TEMP%\LogMeInDumps\

Windows per-user: Change from %TEMP%\CitrixUpdates\ to %TEMP%\LogMeInUpdates\

Windows per-machine: Change from %PROGRAMDATA%\CitrixLogs\ to %PROGRAMDATA%\LogMeInLogs\

Windows per-machine: Change from %PROGRAMDATA%\CitrixDumps\ to %PROGRAMDATA%\LogMeInDumps\
John A1
New Member
8 years ago
That path is not blocked. Users cannot run exe's from their profile and that is what is blocked. Please fix, go back to the previous launcher