Recent Discussions
Initial install fails on Windows version 24H2
I'm trying to install the unattended client on a new Windows 11 Pro laptop, version 24H2, and getting the error message: "Can't create working folder." A similar post claims to have fixed the problem when reinstalling but doesn't address the initial install failure. Is there a workaround for this?
Client window display issue with new 1712 Version on Macs
I've got an issue with the new version. When I connect (From my Mac) I only get a 1/4 of the screen, nothing makes it fill out the screen like it worked before the update. I have tried deleting the app and re-downloading and still remains the same, see below. Also the mouse tracking is way off, it is acting as if I'm utilizing the whole screen and not just the 1/4 corner.
Mac Keyboard Mapping - Again
Hello: I mentioned this in another Mac thread, but I'll break it out into its own rather than polluting that thread: We had this issue back in 2016 - and it's come back (or never went away and, for some reason, I didn't come across it again): running a Mac-to-Mac G2A session, if I bring up a file server authentication dialogue, every key I type results in 'a' being entered. Likewise I cannot type anything into a 'Connect to Server...' window - no keyboard entry at all. I running G2A 4.3.0.1575 on macOS 10.13.3; most of my clients aren't running High Sierra. And I don't get this issue with TeamViewer. Please get this fixed ASAP - the Mac really does feel like a second-class citizen round here... Pants.GoToAssist Agent Vulnerabilities
Our Microsoft Defender Endpoint reported vulnerabilities in Openssl for the following GoToAssist agent files. I asked GoToAssist support but they don't have an estimated time frame of resolution. Should we find other remote tool? c:\program files\goto\gotoassist agent desktop console\libssl-3-x64.dll c:\program files\goto\gotoassist agent desktop console\libcrypto-3-x64.dll Associated CVEs (Severity):CVE-2023-2650 (High),CVE-2023-4807 (High),CVE-2023-0464 (Medium),CVE-2023-6129 (Medium),CVE-2023-2975 (Medium),CVE-2023-5363 (Medium).User unable to click on anything on the Host Comp...
Hi, I have a user that needs to have their permission switched on and off for security reasons. After sending them a link and connecting to LogMeIn they can access and use the computer as normal. Once the session is finished, I revoke their access by going to the removing their permission under the User Tab. The next day, when their session is due to start, I give them permission again, but when they log onto the comp, they can see, but cannot click/interact. Anyone have an answer to this? Driving me up the wall. I CANNOT leave them with permissions granted at all times due to security. I MUST be able to change their permissions daily. I have tried making sure they are logged out of LogMeIn server when I change permissions, to make sure their isn't an internal Permissions conflict, but the same thing happens. Thanks in advance for any help.
