Forum Discussion

relianceadmin's avatar
relianceadmin
Active Contributor
6 years ago

Can't login on Fresh Windows 7 install

Good day, I installed GTA Expert on a fresh Windows 7 install and I cannot log into the software. I get the login screen where it asks for the username, which I type in. Clicking "next" doesn't do ...
  • GlennD's avatar
    GlennD
    5 years ago

    Hi,

    For a fresh install of Windows 7 you need to install Service Pack 3 before you will be able to run GoToAssist. This is because we no longer support legacy versions of TLS. This is also why Windows XP will not work with GoToAssist.

     

     

relianceadmin's avatar
relianceadmin
Active Contributor

Oops, I realize I never replied as to what I eventually found as my solution.

 

I applied all patches that were pending and suddenly GTA was able to function. I have no idea which patch it was, but it seems like GTA is unable to run on a fresh install of Windows 7 and needs to be fully patched before you can run it.

GlennD's avatar
GlennD
GoTo Manager
5 years ago

Hi,

For a fresh install of Windows 7 you need to install Service Pack 3 before you will be able to run GoToAssist. This is because we no longer support legacy versions of TLS. This is also why Windows XP will not work with GoToAssist.