Is anyone else having strange purple glitching on remote session screens? It's not consistently an issue but it seems to happen randomly for our agents and it's happening across different PCs and different graphic drivers so im not sure thats its graphic related. The issue is not visible on users end only on agent side in the remote session.
I've seen that myself recently. Only one time, so I don't know if its random and rare, or specific to the machine I experienced it on (have only connected to it one time). It does seem to come/go based on mouse movement as noted above. The distortion shows up in the recording as well
Seems to be related to mouse movement. If we use the tried and trusted WIndows shortcut keys, the issue doesn't seem to occur.
We get this issue consistently on one particular end-user PC. Restarting the PC and/or GTR has no effect. No setting changes make any difference either.
It happens with unattended sessions. Steaming settings doesn't make a difference. Yes ending the session and starting a new one with the same computer happens. Even restarting Resolve it can still come back. It's very odd because its not consistent to any PCs it seems to be random.
dstclair SBrown42, I have only been able to locate one other report of this issue and unfortunately the customer was unable to work with our support team so we were unable to investigate. I'd like to gather as much information from you both as possible so we can get this escalated to the team, could you please gather the log files from the computers you have experienced this issue with and email them to gotoservice at logmein dot com? If you have a client that you experience this with frequently/every time, I would like to set up a time for one of our Reps to see it happen and gather details and video for the team to review.
We have had the same issue on a couple of machines and not found a solution via GTR yet. Instead we use GTR to another machine on the same network and then RDP to the original machine. Not a great solution, but works.
