dicot
2 months agoActive Contributor
Users can no longer join using app?
I use GTM to support clients and need keyboard and mouse control but when the user follows my instructions and chooses the options to join using the app, they are still joining using the web. Even users who have the GTM app installed, that we successfully used many times before, are joined using the app. Why?
I don't want to use the new GTM because it is a slug and slows down the computer, especially in longer meetings.
Right now, my workaround is switching to Zoom during the meeting and if I can't solve the problem, will need to drop GTM as an option.