Forum Discussion

nradov's avatar
nradov
Active Contributor
2 months ago

GoTo MacOS app gets stick on flashing logo

I am trying to use the GoTo app version 4.11.0 on a MacBook Pro running MacOS Sequoia version 15.0.1. When I launch the app the "GoTo" logo just flashes larger and smaller in the middle of the window...
nradov's avatar
nradov
Active Contributor

Yes, I was trying to attend a meeting. I have an account and am signed in on your web site right now.

GlennD's avatar
GlennD
GoTo Manager
2 months ago

Thank you. The user key from the log file you shared pulls up an account entry that has the same email address that you used to register for the community, but there is no GoTo Meeting license or account associated with it. This is most likely why the GoTo App on your computer is stuck launching as it's trying to authenticate an account that has no GoTo Meeting license. Uninstalling the GoTo App and reinstalling it when you join your next meeting should resolve it as the newly installed GoTo App will not try to sign-in.

 

  • nradov's avatar
    nradov
    Active Contributor
    2 months ago

    Shouldn't the app give some kind of error message in that situation instead of getting stuck in a loop with a flashing logo? That seems like a bug.

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 months ago

      Yes, and the team has been made aware so they can look into it.