Forum Discussion

telenberger's avatar
telenberger
Active Contributor
6 years ago

Using LMI Central to Apply Windows 10 Updates Fails

Been using LMI for at least 7 years and with the progression of Windows 10, the ability to push updates to all my computers isn't working like it once did. It used to be that once Central showed an update was availabe, I could "Check for updates now" and it would either show the same update or show more, but when you went to apply them, they would run and apply. Now I get "Details not available for "X" updates. Please check again later." This goes on for days and I end up dialing into all my computers and running all the updtes manaually or it says they are applying but when I log into the computer the following day, they are still there and have not applied, this is a colassal waste of time and the reason we have LMI. So what has happened that this isn't working like it used to? And please, don't tell me to call support and open a ticket, ever since LMI and Go to Meeting joined, the support has fallen off, if you ask a question off script you get silence and they NEVER call or email me back. Somehow every problem I report is a fault on my end even though, it never is.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    I am sorry about the new issues there, telenberger . 

     

    Are all of these Win10 machines on the same network, or in the same location?

     

    While I don't know of any current issues like that affecting Windows 10 clients, I'll see what can be done to resolve it quickly...

     

    • telenberger's avatar
      telenberger
      Active Contributor
      6 years ago

      I have 17 locations so each location is it's own network. This problem isn't a network issue or location issue, how could it be when it's effecting ALL of my Windows 10 computers nationwide? If it was network then it would only effect a small portion, not all.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        I can't seem to replicate this problem in test environments here.  If you can recreate the same issue on the next windows update with a test machine, would you be able to help us document the behavior with Customer Care?

  • oscarwingartz's avatar
    oscarwingartz
    New Contributor
    6 years ago

    Us too, sometimes logme in reports new updates and when i go check the laptop physically there are none, and the check back later banner dissapears, but my boss uses the yellow status in the console as metrics to my work and i get -why aren't this pc's updated? why is this pc still yellow?.

    Better check it out on your side