Forum Discussion

GamingIT's avatar
GamingIT
Regular Visitor
4 years ago

User receives invite but does not receive verification email

Hi,

I have a user that is receiving the invitation to our account but when they log in, it tells them a verification email has been sent but nothing arrives. I have removed and re-added them and they receive the invite again ok but same issue with verifying. They have checked their spam/junk mail and nothing. Is it possible for someone at LMI to check the bounce back list for me please?

 

Thank you

  • AshC's avatar
    AshC
    4 years ago

    GamingIT  You can certainly request help from Customer Support to see if an email had returned too many LMI communication attempts.  At that point, we stop sending emails to that address in order to avoid spamming complaints.  You can create a case or call directly into Support to see about these users, requesting a 'bounce filter' check: https://support.logmeininc.com/central/help/how-do-i-contact-support 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    GamingIT  You can certainly request help from Customer Support to see if an email had returned too many LMI communication attempts.  At that point, we stop sending emails to that address in order to avoid spamming complaints.  You can create a case or call directly into Support to see about these users, requesting a 'bounce filter' check: https://support.logmeininc.com/central/help/how-do-i-contact-support