Hi ccastiglia
It could be a Host Preference blocking the action or your firewall. If you look for the Debug Logs in the host machine (the computer you're remote in to) it may give you error messages and/or if a firewall or AV is mediating it
.
If you haven't yet, you can enable debug logs via host preferences and assign to all machines, of you can enable the debug logs on the host LogMeIn Control Panel >options>preferences>advanced, scroll down to the view logs, check on the box to enable debug logs and repeat the process of drag and drop.
.
If the debug log's function is enabled, you can click on 'view file' and find the logmein.log to send in to support.
You can also find it under c:\programdata\logmein.
Let us know if you have any other questions.
Thank you!
I enabled debug logging and tried again. After multiple tries, I find that the failed attempt to drag & drop from remote session to local PC does not generate any entry at all in the debug log.
As an aside, I find that I can "copy" a block of text from with a file on the remote session and then "paste" it into Notepad (for example) on my local PC. However, I cannot right-click a file on the remote session, select Copy, and then paste that file onto the desktop of my local PC - the Paste option is greyed out indicating that there is nothing to paste. Yes, on the remote session, "Sync Clipboard" is enabled.
PS: "If the debug log's function is enabled, you can click on 'view file' and find the logmein.log to send in to support."
Seriously? I do not see anyway whatsoever to open a support case!
Hi ccastiglia,
To contact support or open support case, click Contact Support which is displayed on the right side of all support articles
On the next screen enter your name and account email address, then click on Continue
On the next screen, you can select to then call or email
I was able to perfectly drah & drop between the Host & remote, I was forced to do an update now I cannot
drag & drop - Idiots.
