Forum Discussion

Wenee's avatar
Wenee
New Contributor
7 years ago

Screen Resolution on retina

Hi,   I was trying to connect via logmein to a distant computer that has a retina screen, i couldn't get it to full screen.   haw can we change this?   this is a screenshot of what i could see...
AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

Hi Wenee ,

That looks like a Windows Host you are connecting to?

 

Is that Host computer screen set to 100% zoom?  Could you check the display settings for any customized settings there?

  • Wenee's avatar
    Wenee
    New Contributor
    7 years ago

    Hi AshC,

     

    Yes I am connecting to a windows computer, with a Retina screen/4k

     

    I tried changing the resolution, the quality and the zoom.

     

    When i put 100% zoom all it does is enable a scroll down but same size image in the left corner, the rest is black

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      7 years ago

      Wenee Could you try changing the resolution through RC, and perhaps color quality settings if that has no effect?