Forum Discussion

Georgiy's avatar
Georgiy
Active Contributor
3 months ago

Saved password is invalid, please log in manually - occurs with every new LogMein Client session

Hi, our users have encountered a login issue. Every time, when they start a new LogMein Client session, it asks for their password. Credentials have to be entered every time, even though they are saved. Are there any options to fix this?

 

 

  

 

 

  • Georgiy's avatar
    Georgiy
    Active Contributor
    2 months ago

    As a workaround for the d773020272, the "Keep me signed in" has to be unchecked.

     

    • KateG's avatar
      KateG
      GoTo Moderator
      2 months ago

      HI Georgiy

      Reviewing your case it looks like we are waiting for an updated version with a fix, which is scheduled to be released today. Can you let me know tomorrow if there is still an issue? 

  • KateG's avatar
    KateG
    GoTo Moderator
    2 months ago

    HI Georgiy, nice to see you. 

     

    I checked your account history and see that support has been working with your org and reviewed logs. It appears that we are waiting for updates in a release that is now slated for next week, let's see what happens then. 

     

    Thanks for your patience and working with the team on this. 

    • Georgiy's avatar
      Georgiy
      Active Contributor
      2 months ago

      Hi KateG, thanks for the info. We'll be waiting for this fix with anticipation.