Forum Discussion

CarlosJ's avatar
CarlosJ
New Member
7 years ago

Problems with LogMeIn Client

I have two problems. Firstly, when I am remotely accessing a computer, I can not type anything on my computer. Anything I try to type on my computer, even though the remote session is minimized, typing goes out on the remote computer and not on my computer. When I try to connect to another computer remotely, I can not because I can not enter the access credentials (user and password or code of the LogMeIn computer). I noticed that on some remote computers, the problem occurs when I maximize the LogMeIn Client window or when I type something on the remote computer. The problem only resolves when I close all sessions and close the LogMeIn Client, so I can re-enter it on my computer. Remembering that I have already uninstalled and reinstalled the LogMeIn Client and the problem occurs not only on my computer but on other computers in my company as well. Another problem: on some computers that access remotely, when running some application that requires user account control (Windows UAC), the mouse and remote keyboard stop working, I can no longer play on the remote computer. The problem is only resolved after the user clicks access credentials (when the computer requires administrative credentials) or click OK. Just like in the first case, this also occurs on more than one computer in my company (actually, in all of them). This is delaying our tasks, hampering our productivity too much. Please, I need a solution to these problems. Thank you.

  • Edhy's avatar
    Edhy
    Active Contributor
    7 years ago

    Even though I have not got any official news about this issue, today 3/8/2018 the issue has been fixed  because now I can see the Computer Info tab with all the notes, etc.

      • Sigma11's avatar
        Sigma11
        New Contributor
        7 years ago

        Thank you very much everybody, working for us too :smileyvery-happy:

         

  • kwilley's avatar
    kwilley
    New Member
    7 years ago

    I am having a problem too. When clicking on the notes in the client it kicks me out and error pops up

    "X Your session may have timed out or you are offline. Please try again later"

    Everything else works but the notes.

    • PaulGamboa's avatar
      PaulGamboa
      New Member
      7 years ago

      We have the same problem with LogMeInClient, all support user can´t see the notes, the same error:

      "Your session may have timed out or you are offline. Please try again later"

      • jfreymann's avatar
        jfreymann
        New Contributor
        7 years ago

        Same issue here today in the Chicago Burbs

    • blakemicro's avatar
      blakemicro
      New Contributor
      7 years ago

      This has been going on since yesterday. Making life miserable.

      • JM01's avatar
        JM01
        New Member
        7 years ago

        I have the exact same thing happening. I'm on a Windows 10 machine. I checked my Windows 7 machine also and both have the same problem. I wonder if there is a way to roll back the last software update until they fix this one...

    • Ericatdmi's avatar
      Ericatdmi
      Active Contributor
      7 years ago

      I've been noticing the same issue when accessing Computer Info via the LMI Client. I've confirmed the issue is happening with mulitple user accounts and from multiple locations. I don't believe the issue is with an specific version of the client; I've seen the error with serveral versions. 

       

      I did some digging and found the following error in %userprofile%\AppData\Local\LogMeInIgnition\LogMeInIgnition.log:

      2018-03-01 18:12:08.506 - Error     - LogMeInIgnition:436 - Socket - 74.201.74.196:443 - Error in recv.

       

      The error logs every time I click on Computer Info from the client. 

      It seems like an issue on LMI's side.

  • Edhy's avatar
    Edhy
    Active Contributor
    7 years ago

    +1 having the same issue on Windows 10 client.

  • Hugo's avatar
    Hugo
    New Contributor
    7 years ago

    I am having a problem too. When clicking on the notes in the client it kicks me out and error pops up

    "X Your session may have timed out or you are offline. Please try again later"

    Everything else works but the notes.

    • Sigma11's avatar
      Sigma11
      New Contributor
      7 years ago

      Hello,
      We have the same trouble in the sud of France.
      Many PCs cannot use comment field and keyboard or some keys doesn't work after remote control.
      Best regards,

       

       

  • Anon53150's avatar
    Anon53150
    New Contributor
    7 years ago

    Recently I can not access the notes for any of the PCs in my account in the Client app on my PC or on my phone. I can still access them through the web portal in Central.

    If you hit the Info button on the App (on PC) for a computer it comes up with an error sayinig "Your session may have timed out or you are offline. Please try again later." while it says Loading.. in the Note field.

    If you hit the info button on the App on Android is comes up with the error "Unable to retrieve the note for this computer" Then if you try to create a note for that computer is says it could not save the note.

    So it seems the clients have broken their link to the Notes in the database.