non - admin users set up but no login available on Remote PC

I now have at least 2 new users who are set up with the latest client app on Windows 10 in Active directory domain and set up their permissions in UAC as well in the Logmein Control Panel on their remote PC, but both are getting the WIndows 10  lock screen and not able to invoke login or shows the desktop but unable to lauch apps on the desktop or navigate using Windows Explorer, Also made sure Windows Firewall is turned off, but this made no difference, If I logon to their PC's all works as I am a Network/Domain Admin. I have given them the proper rights in Security of Logmein Control Panel yet they cannot do anything once in. I am at a loss at this point and fear I will have to make the local admin of their PC's to get this to work which I really do not want to set out to do. Please suggest any changes/ recommendations. Thanks!