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victorhugo81's avatar
victorhugo81
New Contributor
4 years ago

No Support Portal & 24-48 hours for an escalation call back?

Does any one know if this is the standard for LogMeIn Support?  I opened a case 20 days ago and never got an email, never got a call back and my issue is still on going.  Called back today and got ...
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

victorhugo81  You may expect some delays during the holiday seasons, however that time period for an escalation review is longer than I would expect.  Based upon the case itself, for excluding certain LMI access points in a Mac OS environment, it may take some more time to get a solid answer as to the 'why' this is occurring from our engineers.