Forum Discussion

Newnetwork's avatar
Newnetwork
Active Contributor
6 years ago

Logmein AntiVirus - Site exclusions

Good morning,

 

I have some issues for traffic scan of LogmeinAV.

I have many cases where AV block an internet or intranet sites for contain malware / cloud virus and other.

I don't see a way to insert in an exclusion list and disable all traffic scan it's no good.

 

There is a way to make exclusion of singular http/https sites?

  • ShaneG6's avatar
    ShaneG6
    New Contributor

    Has anyone heard any updates on this?  We started testing LogMeIn's antivirus solution, since we use their remote desktop solution, but I noticed on our test PC it's even blocking domain sites and internal HTTPS resources.  This is really stupid if they put out a product that can block things, but can't let you choose not to block those things.. 

    • AshC's avatar
      AshC
      Retired GoTo Contributor

      ShaneG6  I'm sorry I haven't heard of anything specific yet, and will double check with the team soon.

      • ShaneG6's avatar
        ShaneG6
        New Contributor

        Any update?  I've been waiting over a month to roll this out, but we can't roll this out companywide without being able to control these blocks.  I can't even get to my switches to make updates when I have LogMeIn AV running, which is a huge problem.  

         

        If we can't get this updated, we may have to go with another provider because we're paying for services we can't even use right now. 

  • Just started rolling out Logmein AV and hit this issue.  This is deal breaker, this needs to be fixed.

    • PaulfromRBCIT1's avatar
      PaulfromRBCIT1
      New Member

       This has now become critical, we will be removing this product simply due to it not working...

  • Also replying to stress how important the ability to exclude URLs is.  I've had to manually remove this from 50 PCs because we can't function without the exclusions.  Agree, they shouldn't have rolled it out until these basic features were addressed.  

  • MaVeN's avatar
    MaVeN
    Contributor

    I am simply taking the time to post to reinforce this as a needed option.  If you provide the traffic scan feature, you need to provide the exclusion feature as well.

     

    Thanks.

    John

    • IVC_BR's avatar
      IVC_BR
      Active Contributor

      Same case here. But only when I use Google Chrome. Using other browsers (Edge or Explorer) I can access any URLs (including https)

      • IVC_BR's avatar
        IVC_BR
        Active Contributor

        Seeing that Logmein Antivirus is based on Bitdefender, maybe the problem (and the solution) is similar to this.  But Logmein Antivirus does not allow configuration at that level yet.

         

        Even if I apply a policy that disables all features of Logmein Antivirus, the problem still persists.