Forum Discussion

massemj's avatar
massemj
New Contributor
7 years ago

Issue with remote management and Avast

I am unable to type into the Avast password fields after using logmein to remotely access the pc. I tried locking out the pc keyboard, switching between keyboard options on logmein and switching keyboards on the system doing the remoting. Is there a bug with logmein and Avast the prevents field access?

  • AshC's avatar
    AshC
    Retired GoTo Contributor

    Hello,

    We are not aware of any specific conflicts with Avast, however there may be a priviledge issue with the User Account you are logged in under.  Have you been able to test any other users on the problem PC?

    • massemj's avatar
      massemj
      New Contributor

      Happens under different profiles both admin and non admin. I am able to type with other programs: word, excel ect. but when avast asks for authroization into the admin section of its program the remote keyboard will not type anything. You have to sit there and wait for the cancel time to tick down to zero. Locally the user is able to type into this field with no issues however.

      • AshC's avatar
        AshC
        Retired GoTo Contributor

        Is there any way you can reistall on one of the affected machines by first saving, then running the program setup as Administrator?