Forum Discussion

UPPC's avatar
UPPC
New Member
5 years ago

iMac only showing top bar and background when remote in

Long time user, first time caller...

With everything going remote, our Logmein Central and Clients are getting great use.  I have always used for IT support but now everyone in our organization is very thankful for this valuable tool.  ISSUE: added a users personal iMac so that I could provide remote IT help.  Sent invite, she installed, I was able to login but, when I do, I only see her top bar and wallpaper.  I can see her moving her mouse but nothing on the desktop.  Any help would be appreciated.

Thanks.

  • gristleizer's avatar
    gristleizer
    New Contributor
    5 years ago

    I think this happens when the user did not enable all components of LogMeIn under System Preferences=>Security & Privacy=>Privacy. Unfortunately, you may need to find another means to remote control their system and get those enabled to fully use LogMeIn for remote control purposes again.