Forum Discussion
Hey thenden ,
Have you followed the steps described in this support article? MacOS steps are described at the bottom of the page.
https://support.logmeininc.com/central/help/how-do-i-reinstall-logmein
- thenden3 years agoNew ContributorI believe so. However I can neither add computer to my account (no subscription associated) or configure LogMeIn host to add computer, same problem. Seems like the system doesn’t consider that I am an iOS client app buyer and had license in principle permanently through buying the app and not for access (client) via PC. I just want my PC that crashed to work with LogMeIn just as before.
The PC is btw an Intel Compute stick that uses just a few watts, which I brought into use to save electricity as the prices in Europe is pretty extreme, these times.- ProCentPM3 years agoGoTo Contributor
Hey thenden ,
We suspect that this is a licensing problem. I kindly ask you to reach out to our support team since they have the proper tools/rights to address this issue.
https://support.logmeininc.com/central/help/how-do-i-contact-customer-support- thenden3 years agoNew Contributor
Thanks, I have already sent a request there (Ticket number 17907200 ) and am waiting for an answer, still hoped that the community knew about an answer already because I am in the process of installing this PC, and reminder to everyone - BACK UP the registry before you try to "optimize" anything! 😉
I tried Team Viewer as an alternative by the way, and must remind that they have a nice policy of free use for private use, however it seems to be unstable on my PC, so LogMeIn is working far better, which also was my impression when I bought the Ignition app, originally.