Forum Discussion
I'm having this same issue on several windows server 2008 machines. Logmein is up to date and they've all been failing over the past month or so. The log keeps cycling the trust chain failure. Manually installing the digicert G2 into trusted root certificates didnt help.
2024-04-25 12:51:35.387 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 07664 - 0x00000988 - WebSvc - Connecting to web gateway control.lmi-app24-01.logmein.com:443...
2024-04-25 12:51:35.676 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 07664 - 0x00000988 - Socket - 158.120.16.19:443/websvc - Certificate chain verification failed, trust status: 20/100.
2024-04-25 12:51:35.676 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 07664 - 0x00000988 - Socket - 158.120.16.19:443/websvc - 2: CN=DigiCert Global Root G2, OU=www.digicert.com, O=DigiCert Inc, C=US; S#=03:3A:F1:E6:A7:11:A9:A0:BB:28:64:B1:1D:09:FA:E5; trust 20/10c.
2024-04-25 12:51:35.676 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 07664 - 0x00000988 - Socket - 158.120.16.19:443/websvc - 1: CN=DigiCert Global G2 TLS RSA SHA256 2020 CA1, O=DigiCert Inc, C=US; S#=0C:F5:BD:06:2B:56:02:F4:7A:B8:50:2C:23:CC:F0:66; trust 0/102.
2024-04-25 12:51:35.677 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 07664 - 0x00000988 - Socket - 158.120.16.19:443/websvc - 0: CN=*.lmi-app24-01.logmein.com, O="GoTo Technologies USA, Inc", L=Boston, S=Massachusetts, C=US; S#=0F:FF:94:1D:96:43:0C:E9:95:71:B0:8B:F7:31:DA:A4; trust 0/102.
2024-04-25 12:51:35.802 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 07664 - 0x00000988 - WebSvc - Failed to connect to web gateway: The data is invalid. (13)
Have you tried installing the certificate in Local Machine, and not Current User?